What is EN ISO 9247:2014

EN ISO 9247:2014 is a technical standard that provides guidelines and requirements for an efficient and effective quality management system (QMS) in organizations. This standard, developed by the International Organization for Standardization (ISO), focuses on the establishment, implementation, maintenance, and continuous improvement of the QMS.

Key Requirements of EN ISO 9247:2014

The standard outlines several key requirements that organizations need to fulfill in order to comply with EN ISO 9247:2014. These requirements include:

Leadership commitment: Top management must demonstrate their involvement and commitment to the implementation of the QMS.

Resource management: Adequate resources, including human resources, infrastructure, and equipment, should be provided to support the implementation and maintenance of the QMS.

Process approach: The organization must adopt a process-based approach to identify, manage, and improve the various processes within the QMS.

Risk-based thinking: Organizations need to assess risks and opportunities related to their operations and take appropriate actions to mitigate those risks.

Performance evaluation: Regular monitoring, measurement, analysis, and evaluation of the QMS performance are essential to ensure its effectiveness.

Continual improvement: Organizations should actively seek opportunities for improvement and implement them to enhance the overall performance of the QMS.

Benefits of Implementing EN ISO 9247:2014

Implementing EN ISO 9247:2014 brings several benefits to organizations:

Enhanced customer satisfaction: By implementing a robust QMS, organizations can consistently deliver products and services that meet customer requirements and enhance their satisfaction.

Improved efficiency and effectiveness: The standard helps organizations streamline their processes, reduce errors and waste, and improve overall operational efficiency and effectiveness.

Better risk management: EN ISO 9247:2014 promotes a proactive approach to identify and mitigate risks, enabling organizations to avoid potential disruptions and improve business resilience.

Increased competitiveness: Certification to the standard enhances an organization's reputation and credibility, providing a competitive advantage in the marketplace.

Employee engagement: A well-implemented QMS fosters a culture of employee involvement, empowerment, and continuous improvement, leading to higher job satisfaction and retention.

In conclusion, EN ISO 9247:2014 lays down the principles and requirements for establishing a comprehensive QMS that enables organizations to consistently provide products and services that meet customer expectations, while continuously improving their internal processes. It is a valuable tool for organizations looking to enhance their performance and gain a competitive edge in today's dynamic business environment.