What is ISO 12173:2018?

Introduction

ISO 12173:2018 is a technical standard developed by the International Organization for Standardization (ISO). This standard provides guidelines and requirements for the development, implementation, and maintenance of quality management systems in organizations.

The Purpose of ISO 12173:2018

The main purpose of ISO 12173:2018 is to establish a framework that enables organizations to consistently deliver products and services that meet customer requirements and enhance customer satisfaction. By following the guidelines set out in this standard, organizations can improve their processes, reduce errors, and increase efficiency.

Key Requirements of ISO 12173:2018

ISO 12173:2018 sets out several key requirements that organizations must meet to achieve and maintain compliance with the standard. These requirements include the establishment of a quality policy, the identification and documentation of processes, the implementation of measures to monitor and control processes, and the establishment of a continual improvement process.

The Benefits of ISO 12173:2018

By adopting ISO 12173:2018, organizations can benefit from improved customer satisfaction, enhanced product and service quality, increased operational efficiency, better risk management, and increased competitiveness in the marketplace. Additionally, adherence to this standard can help organizations build trust and credibility with customers and stakeholders.