What is EN ISO 18168-2:2018?

EN ISO 18168-2:2018 is a technical standard that provides guidelines for writing clear and understandable instructions for use, particularly for products that are intended to be used by consumers. It was developed by the International Organization for Standardization (ISO) and the European Committee for Standardization (CEN).

This standard aims to ensure that the instructions provided with a product are comprehensive, easy to follow, and accessible to users with varying levels of technical expertise. It covers various aspects of instruction design, such as the structure, language, illustrations, and layout.

Why is it important?

Clear and understandable instructions are crucial for the safe and effective use of any product. Ambiguous or confusing instructions can lead to misuse, accidents, and even injuries. EN ISO 18168-2:2018 sets out to address this issue by providing a set of best practices for creating user-friendly instructions.

This standard is particularly relevant in today's world, where technological advancements have led to increasingly complex products. Consumers often rely on instructions to assemble, operate, or maintain these products. Without clear guidance, they may struggle to use the product properly or encounter difficulties during installation or maintenance.

Key elements of EN ISO 18168-2:2018

EN ISO 18168-2:2018 outlines several key elements that should be considered when developing instructions for use:

Structure: The instructions should follow a logical sequence, starting from unpacking the product to its final use. It may also include sections on safety precautions, troubleshooting, and maintenance.

Language: The language used should be clear, concise, and jargon-free. Technical terms should be defined or explained whenever necessary. Translations should also be provided if the product is intended for international markets.

Illustrations: Visual aids, such as diagrams, drawings, or photographs, can significantly enhance understanding. They should be labeled and referenced appropriately within the text.

Layout: The instructions should have a well-organized layout with sufficient white space, headings, and bullet points to improve readability. Font type and size should also be chosen with readability in mind.

Conclusion

EN ISO 18168-2:2018 is an important standard that emphasizes the need for clear and understandable instructions for use. By following the guidelines outlined in this standard, manufacturers can ensure that their products are safe, user-friendly, and accessible to a wide range of users.

This standard not only benefits consumers by providing them with easy-to-follow instructions but also helps companies reduce customer support inquiries, warranty claims, and potential product liability issues. Adopting the best practices of EN ISO 18168-2:2018 ultimately contributes to improving overall customer satisfaction and product success.