What is ISO-IEC 12119:2021?

ISO-IEC 12119:2021 is a technical standard that provides guidelines for writing clear, concise and easy-to-understand technical documents. This standard is applicable to various types of technical documentation such as user manuals, specifications, and reports. It aims to improve the quality and effectiveness of technical communication by promoting consistent terminology, organization and presentation.

Benefits of Following ISO-IEC 12119:2021

By adhering to ISO-IEC 12119:2021, technical writers can create documents that are more accessible and comprehensible to their target audience. The standard emphasizes the use of plain language, logical structure and appropriate visuals to facilitate understanding. It also provides guidance on addressing potential language barriers, such as avoiding jargon, acronyms or complex sentence structures.

In addition to improving readability, conforming to ISO-IEC 12119:2021 can enhance usability and user satisfaction. By following the standard's recommendations, technical writers ensure that their documents are consistent in format and style, which makes it easier for users to navigate, locate information and perform tasks effectively.

Guidelines for Applying ISO-IEC 12119:2021

The standard suggests several guidelines to help technical writers produce high-quality documentation:

Use clear and concise language: Avoid unnecessary technical terms and explain complex concepts in plain language.

Organize content logically: Present information in a structured manner with headings, subheadings, and bullet points to aid navigation and comprehension.

Include relevant visuals: Utilize diagrams, illustrations, and screenshots to enhance understanding and clarify technical details.

Provide context and examples: Help users connect new information to their existing knowledge by offering real-world examples and practical scenarios.

Consider cultural and language differences: Be mindful of potential language barriers and cultural diversity, adapting the documentation accordingly.

Conclusion

ISO-IEC 12119:2021 is an invaluable resource for technical writers aiming to create clear and user-friendly documentation. By following the guidelines provided in this standard, organizations can improve the quality and usability of their technical documents, leading to enhanced customer satisfaction and improved user experiences.

Ultimately, adhering to ISO-IEC 12119:2021 not only benefits the end-users but also contributes to the reputation and success of the companies or organizations that produce technical documents.