What is EN ISO 12020-2021?

EN ISO 12020-2021 is a technical specification that provides guidelines and requirements for the development and execution of effective technical writing. It focuses on ensuring clarity, accuracy, and consistency in technical documentation across industries. This standard encompasses various aspects of technical writing, including content organization, language usage, visual aids, and formatting.

The Importance of EN ISO 12020-2021

Effective technical writing plays a crucial role in conveying complex information to users, customers, and other stakeholders. Adhering to EN ISO 12020-2021 ensures that technical documents are user-friendly, easy to understand, and logically structured. This standard helps eliminate ambiguity, reduces potential misinterpretations, and enhances overall communication effectiveness. Implementing EN ISO 12020-2021 can significantly improve user satisfaction and minimize support inquiries, ultimately saving time and resources for organizations.

Key Guidelines and Requirements

EN ISO 12020-2021 defines specific guidelines and requirements for creating technical documentation. These guidelines cover multiple areas, such as style and terminology, use of graphical elements, document structure, and referencing standards. It emphasizes the importance of concise and consistent language, active voice, and avoiding jargon or unnecessary technical terms. Visual aids, such as diagrams, charts, and illustrations, should be used appropriately to enhance understanding and clarify concepts. Additionally, the standard recommends creating clear titles, headings, and subheadings, facilitating easy navigation within the document.

Compliance and Certification

Adopting EN ISO 12020-2021 voluntarily demonstrates an organization's commitment to quality and customer satisfaction. Complying with this standard not only improves the readability and usability of technical documents but also contributes to an overall positive user experience. Organizations can seek third-party certification to showcase their adherence to EN ISO 12020-2021, providing a competitive edge in industries that heavily rely on reliable and accurate technical information.