What is ISO/IEC 20000-3:2012 ?

ISO/IEC 20000-3:2012 is an essential standard for organizations looking to improve their Information Technology Service Management (ITSM) systems. This international standard is designed to provide guidance on implementing an ITSM framework and ensuring the effective delivery of IT services.

ISO/IEC 20000-3:2012 is built upon the foundation of ISO/IEC 20000-1:2011, which establishing requirements for an ITSM system. This standard provides additional guidance on the application of ISO/IEC 20000-1:2011 and expands on certain aspects of the original standard.

One of the main purposes of ISO/IEC 20000-3:2012 is to help organizations develop a deeper understanding of the ITSM framework and its relationship with other management systems. It offers practical advice on how to establish, implement, maintain, and improve an ITSM system, ensuring the effective delivery of IT services.

ISO/IEC 20000-3:2012 also focuses on the support and operation of IT services, including resource management, service incidents, requests, and changes. It outlines how organizations can provide the necessary resources, competencies, and infrastructure to support IT services effectively.

Moreover, ISO/IEC 20000-3:2012 encourages a continuous improvement mindset by emphasizing the importance of monitoring, measuring, evaluating, and reviewing IT services performance. It provides guidance on process integration, service reporting, and problem resolution.

ISO/IEC 20000-3:2012 plays a vital role in the IT industry as it provides organizations with a structured approach to implementing an ITSM system. By aligning IT services with business objectives, organizations can gain a competitive edge, improve customer satisfaction, and achieve operational excellence.

This standard fosters a culture of continuous improvement within organizations, ensuring that IT services are consistently delivered at the desired level of quality. It promotes efficiency, effectiveness, and accountability in managing IT processes, resulting in enhanced service performance and increased customer trust.

In conclusion, ISO/IEC 20000-3:2012 is an essential standard for organizations looking to improve their ITSM systems. It provides practical advice on how to establish, implement, maintain, and improve an ITSM system, ensuring the effective delivery of IT services.