What is ISO-TS 30118-2013?

ISO-TS 30118-2013 is a technical specification developed by the International Organization for Standardization (ISO) that provides guidelines and requirements for content creation in easy-to-understand language. This specification aims to ensure that technical information can be effectively communicated to non-experts, thereby improving accessibility and usability.

The Importance of ISO-TS 30118-2013

In today's fast-paced world, we are constantly bombarded with complex technical information. However, not everyone has the necessary expertise or background knowledge to comprehend such content. ISO-TS 30118-2013 bridges this gap by offering a set of principles and guidelines that help writers create content that can be easily understood by a wider audience.

This technical specification emphasizes the use of plain language, clear explanations, visual aids, and simple diagrams to convey complex ideas. By following these guidelines, organizations can enhance communication and engagement with their target audience, whether it's instructions for using a product, safety procedures, or user manuals.

Benefits of Implementing ISO-TS 30118-2013

There are several benefits to implementing ISO-TS 30118-2013 in the creation of technical content. Firstly, it enhances customer satisfaction by reducing confusion and frustration caused by poorly written instructions or documentation. When users can easily understand how to operate a product or perform a task, they are more likely to feel satisfied and confident in their abilities.

Moreover, ISO-TS 30118-2013 helps organizations reduce support costs. When instructions are clear and concise, users are less likely to encounter difficulties or make mistakes that require assistance. This leads to a decrease in customer support requests and ultimately saves time and resources.

Conclusion

ISO-TS 30118-2013 plays a crucial role in improving accessibility and usability of technical information. By following the guidelines outlined in this specification, organizations can create content that is easy to comprehend for non-experts, resulting in enhanced customer satisfaction and reduced support costs.

It is important for companies to recognize the importance of clear communication and invest in the implementation of ISO-TS 30118-2013. By doing so, they can foster stronger relationships with their customers and ensure that their products and services are used safely and effectively.