What is ISO 55083:2014?

ISO 55083:2014 is an international standard that provides guidelines for the development of user documentation for information technology systems. It specifies the principles and methods to be followed in order to design and structure user documentation that is clear, concise, and easily understandable by users.

The Importance of Clear Documentation

Clear and effective user documentation is essential for any IT system. It helps users understand how to use the system correctly and efficiently, reducing the likelihood of errors or misunderstandings. ISO 55083:2014 recognizes this importance and aims to provide a framework for creating user documentation that meets these objectives.

Key Guidelines and Objectives

ISO 55083:2014 outlines key guidelines and objectives for creating user documentation. These include:

Identifying the target audience: User documentation should be tailored to meet the specific needs and knowledge levels of the intended audience.

Providing clear instructions: Instructions should be presented in a logical and sequential manner, using simple language and avoiding technical jargon as much as possible.

Using visuals effectively: Visuals such as diagrams, illustrations, and screenshots can greatly enhance understanding and should be used appropriately and effectively.

Organizing content: User documentation should be well-organized, with information divided into logical sections and accompanied by appropriate headings and subheadings.

Benefits of ISO 55083:2014 Compliance

Compliance with ISO 55083:2014 offers several benefits. Firstly, it ensures that user documentation is consistent and follows best practices, resulting in improved user experience and satisfaction. Additionally, following the guidelines outlined in the standard can enhance the efficiency and effectiveness of the document creation process.

Moreover, ISO 55083:2014 compliance can also contribute to cost savings. Clear and well-structured user documentation can reduce the need for extensive user support, saving time and resources. It can also lower the risk of errors or misuse of the system, ultimately leading to better overall performance and productivity.